Mentorship Language

Statements to Avoid Whenever Possible

• Calm down.
• I'll be with you in a minute.
• It's not my fault.
• No one else has a problem with this.
• I don't make the policy.
• There's nothing I can do.
• I can't help you.
• The rules apply to everyone.
• We've always done it this way.
• If you don't like this, you can leave.

Statements to Work In Whenever Possible

• Let me help you.
• I can give you all the time you need.
• Let's figure this out.
• Whatever the issue is, I'll help you get it resolved.
• It's very important to me that you are satisfied with what happens here.
• You are unique. I'm happy to adapt things for you.
• I really want you to feel that this is a community and that you belong here.
• When things don't work so well, we fix them together.
• I take my role, and yours, very seriously.
• I will stay with this until we find a resolution.